What Do I Do If My PCard+ Transfer Fails?
If your PCard+ Transfer fails and you find that your account has been temporarily suspended or the connected funding source has been removed, please look for an email from our Support Team. The email will contain next steps to get your account reinstated.
If you did not receive an email, please check your spam folder or email us at support@castandcrewcard.com.
Common reasons for failed PCard+ Transfers:
Insufficient funds: There are insufficient funds in the connected/funding bank or credit union account to complete the transaction.
Frozen account: A bank or credit union account has been frozen and is prevented from transferring funds.
Other reasons: Stop payments, Non-Transaction accounts, etc.
