How Do I Troubleshoot Two-factor Authentication Issues?
Unable to Find Verification Code Email
- Check your spam folder
- Check to ensure your corporate email server is accepting emails from PCard+
- If you believe your server is configured correctly, click Resend Code to receive another email with a new code
- Otherwise, reach out to our Customer Support team at support@castandcrewcard.com
- Check to ensure your corporate email server is accepting emails from PCard+
- If you believe your server is configured correctly, click Resend Code to receive another email with a new code
- Otherwise, reach out to our Customer Support team at support@castandcrewcard.com
Invalid Verification Code
Each verification code is only valid for 60 minutes. Click Resend Code to receive another email with a new code
- You may also choose to login again and a new code will be emailed to you
- If multiple codes have been requested, only use the code from the most recent email, assuming it has not already expired
- You may also choose to login again and a new code will be emailed to you
- If multiple codes have been requested, only use the code from the most recent email, assuming it has not already expired
Mobile App Users
Before entering your verification code in the app, please make sure your mobile app is updated to the latest version from the app store
