What Do I Do If Someone I've Sent an Invitation to Hasn't Received it?

Updated 5 months ago by Chandrika Chandwani

Details
If you've invited a user to access the account as an Admin but they haven't received the invitation, you can resend an invite by doing the following:

1. Navigate to the Admin tab > Manage from the drop-down menu against the admin you wish to resend an invitation

2. Select Edit Admin > Resend Invite

Invitation to an Employee
If you've invited a user to access the account as an Employee but they haven't received the invitation, you can resend an invite by doing the following:

1. Navigate to the Cards tab > Manage from the drop-down menu against the employee card you wish to resend an invitation

2. Select Cardholder Info > Resend Invite 

Troubleshooting
If the Admin/Employee has still not received the invite:

- Verify with the person that the email address you entered is the email account that they are checking 

- Check that the email address entered wasn't accidentally miskeyed

- Ask the invitee to check the spam folder of their email account

If the Resend Invite link is not available, this means that the invite has been accepted or clicked on. If this is the case, the invitee can simply go to the Login page and request a new password. 

How Do I Grant an Employee Login Access to the Web and Mobile App?

How Do I Reset or Change My Password?


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