• Home
  • Contact

Getting Started with Cast and Crew PCard+

How Much Does Cast & Crew PCard+ Cost?

What Information Do I Need to Provide to Sign Up for Cast & Crew PCard+?

What Documents are Used for Enrollment Verification?

Contact Us

Bank Holidays

Quick Guide to Getting Started with Cast & Crew PCard+

What Security Measures Does Cast & Crew Take to Protect My Information?

Account and User Management

Account Management

What is Two-factor Authentication?

How Can I Use Multiple PCard+ Accounts?

How Do I Troubleshoot Two-factor Authentication Issues?

How Do I Set Up and Manage Alerts on My PCard+ Account?

How Do I Change or Update My Business Phone Number or Business/Shipping Address?

How Do I Change my Account’s Email Address?

How Do I Reset or Change My Password?

How Do I Cancel My Account?

User Management

Can I Access Multiple PCard+ Accounts with the Same Login Credentials?

What Do I Do If Someone I've Sent an Invitation to Hasn't Received it?

How Do I Grant an Employee Login Access to the Web and Mobile App?

How Do I Create a Department?

How Do I Change a User’s Role?

How Do I Assign a Department Lead?

How Do I Update Multiple Users At Once?

Transactions & Card Management

Card Management

Can PCard+ Cards Be Used Internationally?

What is the Difference Between My Current PCard+ and Fixed Value Cards?

How Do I Enable 'Card Not Present' on a Card ?

When Do My Spending Limits Reset?

How Do I Change the Name on a Card?

What Are the Different Types of Controls I Have on a Card?

What's the Difference Between an Employee Card and a Utility Card?

How Do I Add My Cast & Crew PCard+ Card to a Mobile Wallet?

How Do I Set or Reset a PIN on a PCard+ Card?

How Do I Replace, Reissue or Cancel a Card?

How Do I Deactivate a Card?

How Do I Create a Card?

How Do I Activate My Card?

Why Did My Card Get Declined?

How Do I Reassign a Utility Card to a Different User?

What's the Maximum Card Spend Limit on PCard+ Cards?

What is the Billing Address of My PCard+ Card?

How Do I Create Multiple Cards At A Time?

How Do I Make my PCard+ Card My Mobile Wallet's Default Card?

What Do I Do If My Card is Lost or Stolen?

How Do I Update Multiple Cards At Once?

Transactions

What Do I Do If I See Unrecognized Charges on My Transaction Activity?

How Do I Use Transaction Filters?

How Do I File a Transaction Dispute?

Where Can I Find My Monthly Statements?

Why Don't I See a Refund on My Card?

Why Do I See An Additional Pending Amount Being Held on My Card?

Payments & Receipt Management

Payments

How Do I Cancel a Payment?

What Does It Mean When a Payment is Declined, Canceled, or Returned?

Receipt Management

How Do I Export or Download Multiple Receipts at Once?

How Do I Submit or Upload a Receipt?

How Do I Manage Unmatched Receipts?

Bank Accounts, Deposits & Funds

How Do I Add/Transfer Funds to My PCard+ Account?

What Do I Do If My PCard+ Transfer Fails?

How Do I Link and Verify My Bank Account to Transfer Funds?

How Do I Deposit Funds and Check My PCard+ Account Balance by SMS Text?

How Do I Cancel a PCard+ Transfer?

Why Hasn't My PCard+ Transfer Processed Yet?

How Do I Delete or Change the Bank Account Connected to My PCard+ Account?

Can I Have Multiple Bank Accounts Linked to My PCard+ Account?

Policy Settings

For Users

Will I Be Notified When a Policy is Violated?

How Do I Know My Policy Violation is Resolved?

How Do I Resolve a Policy Violation?

After a Violation is Resolved, When Will My Card Turn Back On?

For Admins

What are Policy Settings and Why Do I Need Them?

What are the Parameters/Fields I Can Set Policies For?

When Will the Policy Violation Reminders Go Out?

How to Edit/Delete an Existing Policy?

How to Add a New Policy?

When Will a Card Turn Off for Violating a Policy?

How Many Reminders Can I Set to Rectify a Policy Violation?

Feature and Set Up Guides

Custom Reports and Exports

Policy Settings - Overview and Management

Security and Privacy Policies and Best Practices

Card Management - Overview, Controls, and Departments

Receipts Overview and Management

Admin Management and Permissions

Transaction Filters and Tags

All Categories ​>​ ​Policy Settings ​ > ​ ​For Users

For Users

4 articles

Will I Be Notified When a Policy is Violated?

Each user will receive notifications and reminders for the cards that are assigned to them if there are any transactions that are violating a policy. You will notice an orange exclamation mark agains…

Updated 1 year ago by Chandrika Chandwani

How Do I Know My Policy Violation is Resolved?

After you have entered the missing information into the required field, as required per the policy parameters, the orange exclamation mark against the corresponding transaction will disappear.

Updated 1 year ago by Chandrika Chandwani

How Do I Resolve a Policy Violation?

A policy violation can be resolved by simply entering the missing information into the required field, as required per the policy parameters.

Updated 1 year ago by Chandrika Chandwani

After a Violation is Resolved, When Will My Card Turn Back On?

After a violation has been resolved, the card will be turned on automatically but will take into consideration the status and set controls of the card before the policy violation occurred. E.g. If th…

Updated 1 year ago by Chandrika Chandwani

Powered by HelpDocs (opens in a new tab)

Powered by HelpDocs (opens in a new tab)

Contact